Logs capture important app usage information and help us analyze and troubleshoot any issues you or the remote user may encounter.

Here's how to collect log files if your SetMe support representative requests to provide them.

Windows

1. Create the following folder on the root of your C drive: setmelog
2. Run the SetMe Client or Expert app.
3. If/when the problem occurs, close the app and send the archived log folder to your SetMe support representative.

To create the log folder via Command Prompt:

1. Run cmd.exe.

2. Execute the following command: 

   mkdir c:\setmelog

To remove the log folder:

1. Run cmd.exe.

2. Execute the following command: 

   rmdir /Q /S c:\setmelog

macOS

1. Go to Applications > Utilities and run the Terminal app.

2. Execute the following command: 

   sudo mkdir -m 777 /var/log/setmelog
   

3. Run the SetMe Client or Expert app.
4. If/when the problem occurs, close the app, go to /private/var/log via the Finder menu and send the archived log folder to your SetMe support representative.

To remove the log folder:

1. Go to Applications > Utilities and run the Terminal app.

2. Execute the following command: 

   sudo rm -r /var/log/setmelog